Terms and Conditions of Sale

Shipping of Your Package

The Seller's business is the sale of embedded electronic products.

The list of goods and services offered for online sale by the Seller can be viewed on the website available at "[www.id-cam.fr](https://www.id-cam.fr)".

The Parties agree that their relationship shall be governed exclusively by this Contract, to the exclusion of any terms previously available on the Seller's website.

The Seller reserves the right to amend these terms and conditions of sale at any time by publishing a new version on the Site. The applicable terms and conditions of sale are those in force on the date the Order is validated. The Parties agree that photographs of the Goods offered for sale on the "[www.id-cam.fr](https://www.id-cam.fr)" website have no contractual value.

For the purposes of interpreting and performing this Agreement, the following terms and expressions, when preceded by a capital letter, shall have the following meanings:

• Article: the Good(s) that are the subject of the Order;
• Good: any product offered for sale on the Site;
• Order: a request for Goods or Services made by the Customer to the Seller;
• Terms and Conditions of Sale: these terms and conditions of sale;
• Contract: this document, including its preamble and appendices, together with any amendment, replacement, extension or renewal made hereto by agreement of the Parties;
• Delivery Time: the period between the date the Order is Validated and the date the Order is Delivered to the Customer;
• Delivery Charges: the cost incurred by the Seller in delivering the Order to the delivery address provided by the Customer;
• Delivery: shipment of the Article to the Customer;
• Delivery Method: any standard or express delivery method available on the Site at the time of the Order;
• Price: the unit value of a Good or Service; this value is inclusive of all taxes and exclusive of Delivery Charges;
• Total Price: the total amount of the combined Prices of the Goods and Services included in the Order; this amount is inclusive of all taxes;
• All-Inclusive Price: the Total Price plus the Delivery Charges; this amount is inclusive of all taxes;
• Service: any service offered for sale on the Site;
• Site: the online sales website "[www.id-cam.fr](https://www.id-cam.fr)" used by the Seller to market its Goods/Services;
• Territory: has the meaning given to it in Article 3;
• Order Validation: has the meaning given to it in Article 5;
• Online Sale: the marketing of the Seller's Goods and Services via the Site;

References to Articles are references to the articles of this Contract, unless otherwise stated.

Any reference to the singular includes the plural and vice versa. Any reference to one gender includes the other gender.

The purpose of this Contract is to define the rights and obligations of the Parties in connection with the Online Sale of the Goods and Services offered for sale by the Seller to the Customer.

These Terms and Conditions of Sale are intended solely for consumers, within the meaning given to that term by law and case law, acting exclusively on their own behalf and domiciled in mainland France and Corsica.

In accordance with Articles L. 111-1 and L. 111-4 of the French Consumer Code, the essential characteristics and prices of the Goods and Services sold electronically are available on the Site.

The professional also provides the consumer with information regarding its identity, postal, telephone and electronic contact details, and its business activities, as well as information relating to legal warranties, the existence and terms of implementation of commercial guarantees and after-sales service, the conditions for terminating the contract where it is of indefinite duration or automatically renewable, and the possibility of using conventional mediation in the event of a dispute.

Furthermore, the Customer receives the information required under Articles L. 221-5 and L. 221-11 of the French Consumer Code, both before and after the sale is concluded, in particular by means of these Terms and Conditions of Sale.

These Terms and Conditions of Sale apply to all sales of Goods and Services by the Seller made through the French-language version of the Site [www.id-cam.fr](https://www.id-cam.fr)

The Customer acknowledges having read these Terms and Conditions of Sale prior to Order Validation within the meaning of Article 5. Order Validation therefore constitutes acceptance of these Terms and Conditions of Sale without restriction or reservation. These Terms and Conditions of Sale apply to Orders placed for Delivery within mainland France, including Corsica (the "Territory").

This Contract takes effect on the date the Order is Validated, as defined in Article 5.

This Contract is concluded for the period necessary to supply the Goods and Services, until the warranties and obligations owed by the Seller have expired.

To place an Order, the Customer must follow the steps below:

1. Go to the Site's web address;

2. Follow the Site's instructions, in particular those required to open a customer account;

3. Fill in the order form. In the event of prolonged inactivity during the session, the selection of Goods and Services chosen by the Customer prior to that inactivity may no longer be guaranteed. The Customer is then invited to restart their selection of Goods and Services from the beginning;

4. Check the details of the Order and, where applicable, identify and correct any errors;

5. Validate the Order, the Total Price and the All-Inclusive Price ("Order Validation");

6. Follow the online payment server's instructions to pay the All-Inclusive Price.

The Customer then immediately receives electronic confirmation that payment for the Order has been accepted.

The Customer also immediately receives an electronic acknowledgement of receipt, which constitutes confirmation of the Order (the "Order Confirmation").

The Customer receives electronic confirmation that the Order has been shipped.

Delivery shall take place at the delivery address provided by the Customer when placing the Order. In carrying out the above-mentioned steps of the Order, the Customer agrees to comply with these contractual terms pursuant to Article 1366 of the French Civil Code.

The Seller undertakes to fulfil the Order only within the limits of available stock of the Goods. If the Goods are unavailable, the Seller undertakes to inform the Customer.

However, in accordance with Article L. 121-11 of the French Consumer Code, the Seller reserves the right to refuse an Order that is abnormal, placed in bad faith, or for any other legitimate reason, in particular where there is a dispute with the Customer concerning payment for a previous order.

The Price of the Goods and Services sold on the Site is indicated by item and reference, or by service and reference, as applicable.

At the time of Order Validation, the price payable is the All-Inclusive Price.

Telecommunication costs incurred in accessing the Site remain the Customer's sole responsibility.

The validity period of offers and Prices is determined by updates made to the Site.

Payment of the All-Inclusive Price by the Customer shall be made only by credit/debit card or via PayPal.

The transaction is immediately debited from the Customer's card after the card details have been verified, upon receipt of debit authorization from the issuer of the card used by the Customer.

In accordance with Article L. 132-2 of the French Monetary and Financial Code, a payment commitment made using a payment card is irrevocable. By providing their card details, the Customer authorizes the Seller to debit their card for the amount corresponding to the All-Inclusive Price.

To this end, the Customer confirms that they are the holder of the card to be debited and that the name on the card is indeed their own. The Customer provides the sixteen digits and expiry date of their card, as well as, where applicable, the card verification (CVV) code.

If it is not possible to debit the All-Inclusive Price, the Online Sale shall be automatically terminated with immediate effect and the Order cancelled.

8.1. Delivery Method

The Customer selects one of the Delivery Methods offered on the Site when placing the Order.

8.2. Delivery Address

The Customer must select a Delivery address located within the Territory, failing which the Order will be refused. The Customer is solely responsible for any failure of Delivery resulting from incomplete information provided when placing the Order.

8.3. Amount of Delivery Charges

The amount of the Delivery Charges depends on the amount of the Order and the delivery method chosen by the Customer. In all cases, the amount of the Delivery Charges is disclosed to the Customer before Order Validation.

8.4. Delivery Times

Delivery Times are available on the Site and may vary depending on the availability of the Goods included in the Order.

Delivery Times are expressed in business days and correspond to the average time required to prepare and deliver the Order within the Territory.

Delivery Times begin running from the date the Seller issues the Order Confirmation.

8.5. Delayed Delivery

In the event of a delay in Delivery, the Order is not cancelled.

The Seller shall inform the Customer by email that Delivery will be delayed. The Customer may then decide to cancel the Order and shall send the Seller an email notice of cancellation of the Order.

If the Order has not yet been shipped when the Seller receives the Customer's notice of cancellation, Delivery is blocked and the Customer is refunded any amounts debited within fourteen days of receipt of the notice of cancellation. If the Order has already been shipped when the Seller receives the Customer's notice of cancellation, the Customer may still cancel the Order by refusing the package. The Seller shall then refund the amounts debited and any return costs paid by the Customer within fourteen days of receiving the returned package, provided it is refused, complete and in its original condition.

8.6. Delivery Tracking

The Customer can track the progress of the Order's processing in the dedicated area on the Site.

8.7. Checking the Order on Arrival

The Customer must check the condition of the packaging and the Articles upon Delivery.

It is the Customer's responsibility to note any reservations and complaints they consider necessary, or even to refuse the package, where the package is visibly damaged upon Delivery. Such reservations and complaints must be sent to the carrier by registered letter with acknowledgement of receipt within three business days, excluding public holidays, following the date of Delivery of the Goods.

The Customer must also send a copy of this letter to the Seller. Failure to file a complaint within the above-mentioned period extinguishes any right of action against the carrier, in accordance with Article L. 133-3 of the French Commercial Code. The Customer must ensure that the Goods delivered to them correspond to the Order. In the event of any non-conformity of the Goods, in nature or quality, with the specifications stated on the Delivery note, the Customer must inform the Seller by email and return the Goods to the address indicated under the terms of Article 8.

The Customer has a right of withdrawal, which may be exercised within fourteen calendar days from the date of receipt or collection of the Order. If this period expires on a Saturday, Sunday or public holiday, it is extended to the next business day.

A Customer wishing to exercise their right of withdrawal must return the Articles within the above-mentioned period, in their original packaging, complete and unused.

The Seller or service provider is subject to the statutory warranty conditions set out in Articles L. 217-3, L. 217-4 and L. 217-5 of the French Consumer Code and Articles 1641 and 1648 of the French Civil Code:

Art. L. 217-3 of the French Consumer Code: "The seller delivers goods that comply with the contract and the criteria set out in Article L. 217-5.

The seller is liable for any lack of conformity existing at the time the goods are delivered, within the meaning of Article L. 216-1, which becomes apparent within two years of that delivery.

The seller is also liable, during the same period, for any lack of conformity resulting from the packaging, assembly instructions, or installation, where such installation was the seller's responsibility under the contract or was carried out under the seller's responsibility, or where incorrect installation carried out by the consumer as provided for in the contract is due to shortcomings or errors in the installation instructions provided by the seller.

This warranty period applies without prejudice to Articles 2224 et seq. of the Civil Code. The limitation period for the consumer's action begins to run from the day the consumer becomes aware of the lack of conformity."

Art. L. 217-4 of the French Consumer Code: "Goods comply with the contract if they meet, in particular where applicable, the following criteria:

1° They correspond to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability, or any other characteristic provided for in the contract;

2° They are fit for any particular purpose sought by the consumer, made known to the seller at the latest at the time the contract was concluded and accepted by the seller;

3° They are delivered with all accessories and installation instructions, to be provided in accordance with the contract;

4° They are updated in accordance with the contract."

Art. L. 217-5 of the French Consumer Code: "I. - In addition to the criteria of conformity with the contract, goods are conforming if they meet the following criteria:

1° They are fit for the purpose ordinarily expected of goods of the same type, taking into account, where applicable, any provision of European Union law and national law, as well as any technical standards or, in the absence of such technical standards, any specific codes of conduct applicable to the sector concerned;

2° Where applicable, they possess the qualities that the seller presented to the consumer in the form of a sample or model, prior to the conclusion of the contract;

3° Where applicable, any digital elements they include are supplied in the most recent version available at the time the contract is concluded, unless the parties agree otherwise;

4° Where applicable, they are delivered with all accessories, including packaging, and the installation instructions that the consumer may legitimately expect;

5° Where applicable, they are supplied with the updates that the consumer may legitimately expect, in accordance with the provisions of Article L. 217-19;

6° They correspond to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and security, that the consumer may legitimately expect for goods of the same type, having regard to the nature of the goods and to any public statements made by the seller, by any person earlier in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.

II. - However, the seller shall not be bound by public statements referred to in the preceding paragraph if it can show:

1° That it was not aware of them and could not reasonably have been aware of them;

2° That, at the time the contract was concluded, the public statements had been corrected in a manner comparable to the original statements; or

3° That the public statements could not have influenced the decision to purchase.

III. - The consumer may not challenge conformity by relying on a defect concerning one or more particular characteristics of the goods, of which they were specifically informed as deviating from the conformity criteria set out in this article, and to which they expressly and separately consented at the time the contract was concluded."

Art. 1641 of the French Civil Code: "The seller is bound by a warranty on account of the hidden defects of the item sold which render it unfit for its intended use, or which so impair that use that the buyer would not have acquired it, or would only have paid a lower price for it, had they been aware of them."

Art. 1648 of the French Civil Code: "An action based on latent defects must be brought by the purchaser within two years of discovery of the defect.

In the case provided for in Article 1642-1, the action must be brought, on pain of being time-barred, within one year following the date on which the seller may be discharged from liability for apparent defects or lack of conformity."

The foregoing provisions do not exclude the application of the statutory warranty of conformity provided for in the French Consumer Code and the statutory warranty against latent defects under Articles 1641 et seq. of the French Civil Code, in accordance with Article L. 217-22 of the French Consumer Code.

The customer may exercise these warranties by sending a request to:

id.cam@intermed-distribution.com or by post to INTERMED DISTRIBUTION – 540 AVENUE DES LANDES DU CASSANTIN – 37210 PARÇAY-MESLAY, France

Appendix, Article D. 211-1, French Consumer Code (sale of goods)

The consumer has a period of two years from delivery of the goods to invoke the statutory warranty of conformity in the event a lack of conformity appears. During this period, the consumer is only required to establish the existence of the lack of conformity, not the date it appeared.

Where the contract for the sale of goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the statutory warranty applies to that digital content or digital service throughout the entire supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service, not the date it appeared.

The statutory warranty of conformity requires the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The statutory warranty of conformity entitles the consumer to have the goods repaired or replaced within thirty days of their request, free of charge and without major inconvenience to them.

If the goods are repaired under the statutory warranty of conformity, the consumer benefits from a six-month extension of the original warranty.

If the consumer requests repair of the goods but the seller insists on replacement, the statutory warranty of conformity is renewed for a period of two years from the date the goods are replaced.

The consumer may obtain a reduction in the purchase price while keeping the goods, or terminate the contract and obtain a full refund in exchange for returning the goods, if:

1° The seller refuses to bring the goods into conformity;

2° Repair or replacement of the goods takes place after a period of thirty days;

3° Repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer permanently bears the costs of returning or removing the non-conforming goods, or bears the costs of installing the repaired or replacement goods;

4° The lack of conformity persists despite the seller's unsuccessful attempt to bring the goods into conformity.

The consumer is also entitled to a price reduction or termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination of the contract. In such cases, the consumer is not required to first request repair or replacement of the goods.

The consumer is not entitled to termination of the sale if the lack of conformity is minor.

Any period during which the goods are unavailable for repair or replacement suspends the remaining warranty period until the repaired goods are delivered.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who, in bad faith, obstructs the implementation of the statutory warranty of conformity is liable to a civil fine of up to €300,000, which may be increased to up to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).

The consumer also benefits from the statutory warranty against latent defects pursuant to Articles 1641 to 1649 of the French Civil Code, for a period of two years from discovery of the defect. This warranty entitles the consumer to a price reduction if the goods are kept, or a full refund in exchange for returning the goods.

All figurative and non-figurative trademarks, and more generally all other trademarks, illustrations, images and logos appearing on the Goods, their accessories and their packaging, whether registered or not, are and shall remain the exclusive property of the Seller. Any reproduction, in whole or in part, modification or use of these trademarks, illustrations, images and logos, for any purpose and on any medium whatsoever, without the Seller's prior express consent, is strictly prohibited. The same applies to any combination or association with any other trademark, symbol, logo or, more generally, any distinctive sign intended to form a composite logo. The same also applies to any copyright, design, model or patent owned by the Seller.

Please note that certain information is mandatory and necessary to process your request. Failure to complete a mandatory field may compromise the proper handling of your case.

The personal information provided is recorded by Intermed Distribution using the PrestaShop software.

Subject to providing valid proof of identity, you may exercise your rights by contacting Intermed Distribution at id.cam@intermed-distribution.com.

We will only process or use your data to the extent necessary to contact you, process your requests, create and manage your user profile, create and manage your access to our online services, or carry out statistical studies.

Your personal information is retained for a period not exceeding 2 years, unless:

- You exercise your right to have your data deleted, under the conditions described below;

- A longer retention period is authorized or required under a legal or regulatory obligation.

During this period, we implement all appropriate means to ensure the confidentiality and security of your personal data, so as to prevent it from being damaged, deleted or accessed by unauthorized third parties.

Access to your personal data is strictly limited to our staff and, where applicable, our subcontractors.

These subcontractors are bound by a confidentiality obligation and may only use your data in accordance with our contractual provisions and applicable law.

Except in the cases set out above, we undertake not to sell, rent, transfer or give third parties access to your data without your prior consent, unless required to do so for a legitimate reason (legal obligation, fraud or abuse prevention, exercise of defence rights, etc.).

If you do not wish to receive, or no longer wish to receive, our news, solicitations (by phone, SMS, post or email) and invitations, you may let us know via the link provided for this purpose, change your preferences by contacting us as described above, or, where applicable, by adjusting your online profile settings. The same applies if you do not wish to receive news, invitations or promotional offers from our partners.

For further information or to file a complaint, you may contact the French Data Protection Authority (CNIL – Commission Nationale de l'Informatique et des Libertés) (more information at [www.cnil.fr](https://www.cnil.fr)).

Finally, please note the existence of the Bloctel telephone marketing opt-out list, on which you may register.

Performance by the Seller of its obligations under this Contract shall be suspended in the event of a fortuitous event or force majeure that hinders or delays performance.

The Seller shall notify the Customer of the occurrence of such a fortuitous event or force majeure within 5 business days of the date the event occurs.

Where the suspension of the Seller's obligations continues for a period exceeding 5 days, the Customer may terminate the current Order, and the Seller shall then refund the Order under the conditions set out in Article 7.

If any provision of this Contract is declared invalid, such invalidity shall not render the other provisions of the Contract invalid, and they shall remain in effect between the Parties.

Any amendment, termination or waiver of any clause of this Contract shall only be valid following a written agreement signed by both Parties.

Neither party may make any commitment in the name of and/or on behalf of the other Party. Furthermore, each Party remains solely responsible for its own representations, commitments, services, products and personnel.

The fact that one Party does not enforce compliance by the other Party with any of the obligations referred to herein shall not be interpreted as a waiver of that obligation for the future.

All notices required under this Contract shall be deemed valid if sent by registered letter with acknowledgement of receipt to the following addresses:

To the Seller: INTERMED DISTRIBUTION – 540 AVENUE DES LANDES DU CASSANTIN – 37210 PARÇAY-MESLAY, France

To the Customer: at the address provided by the Customer

Under Article L. 612-1 of the French Consumer Code: "Every consumer has the right to make free use of a consumer mediator with a view to the amicable resolution of a dispute with a professional."

Disputes falling within the scope of Article L. 612-1 of the French Consumer Code are those defined in Article L. 611-1 of the French Consumer Code, namely disputes of a contractual nature concerning the performance of a contract for the sale of goods or the supply of services, between a consumer and a professional. This provision covers both domestic and cross-border disputes.

For any issue, we invite you to first contact us or our after-sales service: id.cam@intermed-distribution.com

Only complaints relating to the Online Sale of Articles will be considered.

Within one year of your request to our services, pursuant to Article R. 616-1 of the French Consumer Code, you may have your request examined by a mediator whose contact details are provided below, noting that, except in specific cases, a dispute may only be examined by a single mediator: MEDICYS, 73 boulevard de Clichy, 75009 Paris, France ([www.medicys.fr](https://www.medicys.fr)).

This Contract shall be governed by French law.

Any dispute arising from the formation, interpretation or performance of this Contract shall be subject to the exclusive jurisdiction of the courts of Tours, notwithstanding multiple defendants or third-party proceedings.

In accordance with Articles L.541-10 et seq. of the French Environmental Code, INTERMED DISTRIBUTION (SIRET: 353 430 481 00047) is subject to Extended Producer Responsibility (EPR) regulations, applicable in particular to Waste Electrical and Electronic Equipment (WEEE) and household packaging.

INTERMED DISTRIBUTION is registered in the national register of producers for the electrical and electronic equipment sector under the unique identifier FR322322_05FKWJ, assigned by ADEME (the French Environment and Energy Management Agency). This identifier certifies our company's compliance with its obligations regarding declaration, waste management, and funding of collection and treatment schemes operated by an approved eco-organization.

As such:

• An eco-contribution is included in the VAT-inclusive selling price of each relevant electrical or electronic item.
• When purchasing new equipment, the customer is entitled to free take-back of their old equipment, under the conditions set by the eco-organization (take-back at a collection point or upon delivery, depending on the case).

22.2 Packaging

INTERMED DISTRIBUTION is also registered with ADEME under the packaging sector with the unique identifier FR322322_01WWYP. This registration certifies our contribution to the household packaging waste management scheme, in accordance with current regulations.

22.3 Environmental Commitment

By complying with EPR schemes, INTERMED DISTRIBUTION actively participates in funding collection, sorting and recycling operations aimed at limiting the environmental impact of waste from its products and packaging.

Consumers are invited to learn more about the handling of this waste from approved eco-organizations such as:

• Ecosystem for electrical and electronic equipment
• Citeo for household packaging