FAQ
Quickly find answers about the installation, compatibility, delivery and after-sales service of our video kits.
1. Installation & Compatibility 
Is this kit compatible with my vehicle? 
Our kits are compatible with most vehicles, in both 12V and 24V: cars, motorhomes, vans, heavy trucks and agricultural machinery. Simply power the monitor (with a constant power source) and the camera, for example from a reversing light (a + and a -), and your installation is ready! For an even simpler and faster installation, you can choose our Eco wireless range, whose monitor can be powered via the cigarette lighter socket or a constant power source.
How do I install my kit? 
Installation is intuitive. An instruction manual is included with each kit and is also available on the product page, under the "Attached Documents" tab.
- For wired kits: power the monitor with a permanent power source, run the monitor's extension cable to the camera, install the camera and power it (for example from a reversing light), and you're all set.
- For wireless kits: follow the same steps, but without an extension cable. Simply pair the camera with the monitor.
2. Delivery 
What are the delivery times? 
For any order placed before 4pm, Monday to Friday, your package is shipped the same day. Delivery is generally made within 24 to 48 hours via GLS, with tracking and signature required on delivery.
What are the delivery charges?
Charges are calculated automatically based on the package weight and your location. Delivery is free from €99, except for certain specific areas:
- Mountain areas: €4.92
- Corsica: €22.83
- French islands (excluding Corsica and overseas territories): €7.64
3. After-Sales Service & Returns 
What should I do if I have a problem with my product? 
Our after-sales service is handled in France, at our premises, by our technical team. We provide quick assistance for any issue or question.
What is the warranty period? 
All our products come with a 2-year manufacturer's warranty. Details are available on each product page.
Can I return a product if I change my mind? 
Yes, you can return a product in accordance with our terms and conditions of sale. You have 14 days to withdraw by filling out the withdrawal form and sending it back to us.