Shipping & Returns

Shipping and Returns

Shipping Your Package

Packages are shipped within 24 to 72 hours after payment is received, via GLS, with signature on delivery and a tracking number.

Whichever delivery method you choose, you will receive a link to track your package online.

Shipping costs include preparation, packaging and postage costs:

  • Preparation costs are fixed
  • Transport costs vary according to the total weight of the package

Tip: combine your purchases into a single order to reduce shipping costs. We are unable to combine two orders placed separately.

Packages are shipped in suitable packaging to ensure optimal protection for your products.

Free delivery on orders over €99.

Return Policy – Right of Withdrawal

Withdrawal Period

In accordance with Articles L221-18 to L221-28 of the French Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to justify your reasons or pay any penalty.

In the case of a multiple order (several products delivered separately), this period begins from receipt of the last item.

How to Exercise This Right

To exercise your right of withdrawal, you may:

Submit an online withdrawal request

Only accessible from your logged-in customer account

After submitting your request, you have 14 days to return the product(s) concerned to us.

Return Address:
INTERMED DISTRIBUTION – Returns Department
540 avenue des Landes du Cassantin
37210 Parçay-Meslay – France

Return Conditions

Products must be returned in their original condition, complete (packaging, accessories, instructions, etc.), and fit for resale.

Any damage found may be your responsibility and may result in a reduction of your refund.

Return shipping costs are borne by the customer, except in the event of an error on our part or a product found defective upon receipt.

Returns are made at your own risk. We recommend using a tracked and insured shipping method, especially for valuable items.

For products shipped by carrier, the return must be made using an equivalent carrier.

Refund

In the event of withdrawal within the specified period, we will refund the full amount paid (excluding standard delivery charges) within 14 days from:

  • Either the date we receive the returned product,
  • Or the date we receive proof that the product has been shipped,

— whichever of these two events occurs first.

The refund will be made using the same payment method used for the purchase, unless otherwise agreed at no cost to you.

Case of "1€ More" Promotional Offers

If you took advantage of an offer such as "one product purchased = one additional item for €1 more", both products must be returned together.

If only the main product is returned, ID.Cam reserves the right to deduct from the refund the actual price of the €1 item.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply in the following cases:

  • Cables sold by the cut or in custom lengths
  • Products made to the customer's specifications or personalized
  • Specific spare parts prepared on request and not resalable as is

Reference: Article L221-28 of the French Consumer Code.

After-Sales Service

A question or an issue with your product?

Our after-sales service is available to help you diagnose and handle your equipment.

To help us process your request quickly, you have two options:

Important: A completed form, along with your proof of purchase, allows us to process your request more quickly.

Return shipping costs are borne by the customer.

After technical inspection, if the product is found to have no defect, the following fees may apply:

  • Technical inspection: €30
  • Return shipping: €14.40

No return should be made without prior authorization from our after-sales service.